Terms & Conditions

These Terms & Conditions apply to all orders placed through the Alexandria online shop (libraryofalexandria.ch). The contracting party is the operator of this shop (see Imprint).

By completing a purchase you fully accept these Terms & Conditions.

The display of products in the online shop does not constitute a legally binding offer, but an invitation to order. By clicking "Continue to payment" you place a binding order.

The purchase contract is concluded when we confirm your order by email or when payment is successfully processed.

All prices are final prices including shipping costs and are displayed in CHF, USD, or EUR depending on your region. As a small Swiss business under MWSTG Art. 10 para. 2, no VAT is charged.

The currency and price displayed are determined by the buyer's actual location at the time of ordering, based on IP address. The use of VPN services, proxies, or any other means to circumvent regional pricing is not permitted and constitutes a breach of these Terms. We reserve the right to cancel orders where there is reasonable grounds to believe that the stated location does not reflect the buyer's actual location.

Buyers outside Switzerland may be subject to import duties or local taxes depending on their country. These costs are borne by the buyer.

Payment is processed exclusively via Payrexx (credit/debit card). Your card is charged at the time of ordering.

We ship worldwide, including Switzerland, all EU/EEA countries, and the United States. As all devices are built to order, the delivery time is approximately 3 weeks from receipt of payment. We will notify you by email when your order ships.

Risk of loss passes to the buyer upon handover to the shipping carrier.

For international deliveries, import duties, local taxes, or customs fees may apply and are the sole responsibility of the buyer.

We want you to be completely satisfied with your Alexandria. That is why we offer all customers worldwide a voluntary 30-day return right from the delivery date — no reason required.

This voluntary satisfaction guarantee applies in addition to and alongside any statutory rights you may have (e.g. the 14-day EU right of withdrawal).

To initiate a return, contact us within 30 days of receiving your order at info@libraryofalexandria.ch with your order number and return request.

The device must be returned in its original condition and original packaging. Return shipping costs are borne by the buyer.

Once we receive and inspect the returned device, we will refund the full purchase price within 14 days to the original payment method.

Initiate a ReturnTo: Alexandria, info@libraryofalexandria.ch
I would like to return my Alexandria.
Order number: ___________
Received on: ___________
Name: ___________
Address: ___________
Date: ___________

A warranty of 2 years from the delivery date applies in accordance with Swiss law (OR Art. 197 et seq.). EU buyers are also covered by the EU Consumer Sales Directive (2 years).

The warranty covers defects in materials and workmanship that existed at the time of delivery. After 12 months from the delivery date, the buyer bears the burden of proving that the defect existed at the time of delivery.

The following are explicitly excluded from the warranty:

• Physical damage caused by drops, impacts, or shocks
• Cracked or broken screen or casing
• Water damage or damage caused by moisture
• Damage caused by use of non-recommended power supplies or powerbanks
• Unauthorised hardware or software modifications
• Normal wear and tear (e.g. battery capacity degradation)
• Damage caused by misuse or failure to follow operating instructions

For valid warranty claims you are entitled to repair or replacement. Contact info@libraryofalexandria.ch with a description of the defect and proof of purchase.

Alexandria is not liable for damages caused by force majeure, improper use, or third parties. Liability for slight negligence is excluded unless essential contractual obligations are breached.

Alexandria accepts no liability for the accuracy, completeness, or currency of content stored on the device (Wikipedia, OpenStreetMap, Project Gutenberg texts). These contents are provided by third parties under their own licences.

Information about the processing of personal data can be found in our Privacy Policy.

Swiss law governs these Terms. For consumers in the EU, mandatory consumer protection provisions of the relevant country remain unaffected. For buyers in the United States, mandatory consumer protection rights under applicable federal and state law remain unaffected.

The place of jurisdiction for buyers who do not have a general place of jurisdiction in Switzerland is the registered seat of the seller (Switzerland).

The European Commission provides an online dispute resolution platform: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.